Quality Management

Quality is the main priority of Grand Tabak

Effective Quality Management System is one of the most important requirements for our business. We have many
customers all around the world and it is essential to understand and fulfill their needs. The customer’s satisfaction
is the main goal at “Grand Tabak”, therefor it is very important to evaluate the satisfaction level. For this purpose
we have designed and implemented the Quality Management System according to the International Standards.
In 2012 the company obtained ISO 9001:2008 certificate from TÜV. Today we have an effective Quality
Management System (QMS) in compliance with our policy and objectives. A special department plans, implements
and controls all improvements necessary for a better performance of all processes, as well as measures the key
indicators for each process and organizes internal audit to ensure the compliance of our QMS to the ISO9001:2008.


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